Mercedes-Benz partners with Microsoft to bring video calls, AI tools into cars

In a bold move that has stirred debate online, Mercedes-Benz has announced a partnership with Microsoft to integrate a suite of business productivity tools directly into its vehicle operating system.

The integration will debut with the fourth-generation MBUX system, powered by MB.OS, and is set to launch in September with the all-new CLA model.

Through this upgrade, Mercedes-Benz drivers will gain seamless access to Microsoft Teams video conferencing, Microsoft Intune for enterprise-grade security, and eventually, the AI-powered Microsoft 365 Copilot—all built natively into the vehicle’s system.

Notably, the system will allow drivers to join video meetings using the car’s built-in camera, even while on the move.

But will it cause distractions?

To address safety concerns and comply with global traffic regulations, Mercedes-Benz has implemented safeguards: shared content is hidden while driving, and the system automatically disables the visual feed from other meeting participants when the vehicle is in motion.

The user interface is designed to prioritise minimal driver distraction, enabling full engagement in work meetings without compromising safety.

“Through our industry-leading collaboration with Microsoft, we are making it even easier for our customers to stay productive while on the move,” said Ola Källenius, chairman of the board of management of Mercedes-Benz Group AG said in a statement.

“By integrating Microsoft Workspace tools directly into MB.OS, we’ve created an intuitive and secure platform that enhances efficiency without compromising safety.”

First car maker to do so

Mercedes-Benz becomes the first original equipment manufacturer (OEM) to embed Microsoft Intune, a widely used enterprise mobile device management platform, into its operating system.

This integration allows company IT departments to remotely manage vehicle-based accounts, set security policies, and separate personal data from corporate information.

This feature will support apps such as MBUX Notes and Calendar, allowing professionals to seamlessly toggle between meetings, reminders, and to-do lists, all while on the move.

 AI-based tools

Mercedes-Benz is also working to incorporate Microsoft 365 Copilot into its infotainment system, one of the first implementations of AI-based productivity tools in a car.

With simple voice prompts, drivers will be able to draft emails, summarise recent correspondence, retrieve client information, and prepare for meetings, by turning drive time into productive time.

The updated dashboard will also include a “Next Meetings” widget and quick access to key contacts, offering a streamlined view of the workday ahead for the user.

The system requires an active Entertainment Package Plus and a data subscription, and specific features depend on vehicle configuration and regional availability.

As of now, Kenya is not included in the initial rollout of Mercedes-Benz’s in-car productivity features, including Microsoft Teams video calls and Microsoft Intune integration.

The update is first launching in Europe and the United States, where regulatory approvals, infrastructure, and enterprise adoption of tools like Microsoft 365 are already widespread.